By using our online store you are showing us that you appreciate us. If you want to go the extra mile please leave reviews on our products and spread the word.

Our policy is for vendors to ship each order within 1-2 days. Delivery times will vary depending on where you order from. Most UK deliveries will be received within to 2-3 days and a maximum of 7 days. International deliveries can take up to 14 days.

Use our online tracker to get a notification of the whereabouts of your parcel.

In the first instance we recommend looking online on resources such as youtube or the vendors website to see if there is any explanation on using a product. If this proves unsuccessful then contact the vendor directly. They will likely be more than happy to assist you the best they can. You can find the vendors contact details on their vendor profile. This can be found on each of the product pages.

Karpenter is a marketplace to help independent companies sell their tools. We never handle any of these product or are involved in the shipping of them. If you are dissatisfied with a product then please contact the vendor directly. Each vendor will have their own guidelines with handling with complaints/refunds. They should refund items if they are faulty and often will have a refund period of 14 days.

Please only contact us if you have tried contacting the vendor and had no response. We will then do our best to resolve in the matter.

If you have a complaint about the website or have any suggestions on how to improve please contact us at

If you have a product you would like to be featured on the website then please contact us or use the vendor registration form. 

We will review each product/company and let you know if you are a perfect fit for our site.

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