About Us

At karpenter we are dedicated to your total satisfaction. If you have any suggestions or comments please email us at contact@karpenter.co.uk.

Our Contact details:

karpenter

4 Bridgend
Bathgate
EH47 0JA

Making A Purchase   

Making a purchase could not be easier. Just browse our online shop and add any items that you wish to purchase to your shopping basket.
When you have finished shopping, proceed to the checkout. Once you have entered your address and delivery details you can select the appropriate delivery option and proceed to the payment stage. We accept payment with most major credit and debit cards as well as directly through PayPal.


Card payments through our website are processed by Paypal, one of the leading payment providers in the UK. Your payment and card details are sent via an SSL encrypted link, ensuring your privacy and security is protected to industry standards. Your card details are not stored by our website at any point in the transaction and our staff have no access to your card details.

Shipping And Handling

Karpenter is an online market-place which does not personally handle any of the items sold on the site. Each vendor is responsible for shipping items to the customer directly.

All orders over £100 cannot be sent on a standard service due to the value of the parcel.

*Packages are sent either first class or second class through the Royal Mail or a courier of the vendors choice. These will be ensured to the value of their contents.

Please note that no claim can be made if the goods are damaged if they were signed for as okay. If the box is damaged or you are in doubt please sign and state they are “unchecked”

Delivery Schedule

We aim to deliver your order right away. We will normally send your order to you in within 2 business days. International orders are generally received within 7-14 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The check out pages are stored on a secure https server.

Reaching Us

If you need to reach us, please email us on contact@karpenter.co.uk

4 Bridgend, East Whitburn, West Lothian, EH47 0JA, United Kingdom

Privacy Policy

At Karpenter we do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns

Customer satisfaction is of the upmost importance to us. If you have any problems with any items or service you received please contact ourselves at contact@karpenter.co.uk or contact the vendor directly and we will try our best to resolve the issue. You are entitled to a full refund on any item purchased from the site within 14 days of purchasing. Please return this directly to the vendor and we will issue a refund upon receipt including postage and paypal fees. 

If you are for any reason unable to contact the vendor for a refund or cannot get their address. Return the item to the following address and we will contact the vendor. 

4 Bridgend
Bathgate
EH47 0JA